Physiotherapy and Clinical Coaching
HODGE, JOANNA ROSE trading as COACHED BY JO (ABN 86 217 197 137).
1.1 This Privacy Policy applies to HODGE, JOANNA ROSE trading as COACHED BY JO (ABN 86 217 197 137) (CBJ, we, us or our) and governs the collection, use, disclosure and storage of personal information and health information in connection with the provision of physiotherapy and clinical coaching services.
1.2 CBJ is bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic), including the Health Privacy Principles (HPPs). Our practitioners are also subject to the professional and record-keeping obligations imposed by the Australian Health Practitioner Regulation Agency and the Physiotherapy Board of Australia.
2.1 We collect only such personal and health information as is reasonably necessary for, or directly related to, the provision of our services. This may include:
2.2 Information is collected directly from the individual wherever reasonable and practicable. Information may be collected from third parties, including referring medical practitioners, other treating practitioners, health funds and insurers, where the individual has consented or where collection is otherwise authorised by law.
2.3 An individual may decline to provide certain information. Doing so may, however, limit our ability to provide safe and appropriate care.
3.1 Personal and health information is used and disclosed for the primary purpose for which it was collected, namely the assessment, treatment and management of the individual, and for directly related secondary purposes, including:
3.2 Information may be disclosed to other treating practitioners, health funds, government agencies, insurers, our professional advisers and our contracted service providers, in each case only to the extent necessary for the relevant purpose.
3.3 We will not otherwise use or disclose information unless the individual has consented, or the use or disclosure is required or authorised by law, or is necessary to lessen or prevent a serious threat to the life, health or safety of any individual or to public health or safety.
3.4 CBJ does not sell personal information and does not use health information for direct marketing purposes.
4.1 CBJ engages third-party providers for practice management, clinical record keeping, appointment scheduling, program delivery and client communications. Such providers are permitted to use information solely for the purpose of providing services to CBJ.
4.2 Certain providers may store or process information outside Australia, including in the United States. Prior to any such disclosure, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs and HPPs.
4.3 Where an artificial intelligence transcription tool is used to assist in the preparation of clinical notes, the individual's consent will be obtained beforehand, and all notes will be reviewed and verified by the treating practitioner before being finalised.
5.1 Records are held electronically in secure, access-controlled systems. We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification or disclosure.
5.2 In accordance with the Health Records Act 2001 (Vic), health records are retained for a minimum of seven years from the date of the last consultation or, where the individual was under 18 years of age at the time of collection, until the individual attains 25 years of age. Records are thereafter securely destroyed or de-identified.
6.1 Individuals may request access to, or correction of, the information we hold about them by written request to our Privacy Officer. We will respond within 30 days and may require verification of identity.
6.2 Any fee charged for providing access will be reasonable and will not exceed the amount permitted by law. No fee is charged for making a request or for correcting information.
6.3 Where access or correction is refused, we will provide written reasons and advise of the available avenues of complaint. An individual may request that a statement be associated with their record where a correction is not made.
7.1 Marketing communications are sent only with the individual's consent, and each communication includes a means of opting out. Testimonials, images or outcomes will not be published without the individual's prior written consent.
8.1 In the event of an eligible data breach likely to result in serious harm, CBJ will notify affected individuals and the Office of the Australian Information Commissioner in accordance with Part IIIC of the Privacy Act 1988 (Cth).
9.1 Enquiries and complaints regarding the handling of personal or health information should be directed in writing to our Privacy Officer. Complaints will be acknowledged within 7 days and responded to within 30 days. Complaints sent to matt.coaching91@gmail.com.
9.2 Where a complaint is not resolved to the individual's satisfaction, it may be referred to the Health Complaints Commissioner (Victoria) (1300 582 113) or the Office of the Australian Information Commissioner (1300 363 992).
10.1 CBJ may amend this Privacy Policy from time to time. The current version is available on our website or upon request.